You can only cancel your order before it has been dispatched. To cancel your order, you can call us at +918126235335 (Monday to Saturday 11AM to 6PM) or write to us at firstname.lastname@example.org, we will reply within 24-48 hours.
Once the order is cancelled, your refund would be processed within 24-48 hours after the confirmation of the cancelled order and the refund might take 7-14 working days to be reflected in your bank account.
Returns & Replacements:
Cosmetichub has an easy return/replacement policy wherein you can raise a return/exchange request within 24 hours of the delivery of your order only if the product you received arrives in a damaged condition. We do not take returns if the product has arrived in a safe packaging but you wish to return it for any reason. To return or replace the damage item, simply send a mail to email@example.com attaching all the pictures of the damaged item, the outer box and a video proof while opening the package to be able to be eligible for a return/exchange. Our team will arrange for a return if the product is in stock and if the product is no longer in stock, you will get a refund to your bank account within 24-48 hours.